24/7 Emergency Response — Tyler, Longview & East Texas
When Disaster
Hits Home,
We Are Already
On Our Way.
Water damage. Fire damage. Mold. Storm. Lost contents. Based in Arp — deployed across East Texas in under 60 minutes. We restore your property and prepare the complete documentation your insurance company needs. You stay in control of your claim; we make sure the technical record is complete.
24/7
Emergency Response
<60
Min. On-Site*
Adj.
Experience on Staff
$0
Assessment Fee
*Within Smith County and surrounding areas. Response times vary by distance.
Disaster happening right now? Call 911 first — then call us. We are on-site within the hour, 24/7, across East Texas.
(903) 251-9525
What We Do
Restoration
Services
From the first call to the final walk-through, Cantt Restoration handles every phase of damage recovery for homes and businesses across East Texas — water damage, fire damage, and complete content restoration.
How We Work
From the Call to the Close
Call 911 — Then Call Us
Life safety first. Then call us — we are already on our way.
On-Site Arrival
We arrive fast — 24 hours a day, 7 days a week across East Texas.
Inspect & Document Everything
Thermal imaging, moisture mapping, and full video and photo documentation of all damage.
Mitigation & Contents Pack-Out
Extraction, board-up, emergency stabilization, and full contents pack-out with itemized inventory.
Daily Monitoring
We return every day — moisture readings, equipment checks, updated drying logs.
Restoration
Structure and contents restored simultaneously — repairs, cleaning, and contents returned together.
Final Walkthrough & Documentation
Complete documentation package — photos, drying logs, scope of work — delivered at close.
Every Job. Every Time. No Shortcuts.
Call (903) 251-9525
Expert Guidance
What To Do After a Loss
Whether you are dealing with water damage in East Texas, recovering after a house fire, or discovering mold in your home — the first hours matter most. Call us immediately. We are already on our way. Follow these steps until we arrive.
Immediate Steps
- 1 If you do not feel safe — leave immediately Do not re-enter until you know the structure is safe. Electrical hazards, floor collapse, and contaminated water are real risks.
- 2 Shut off the water source Turn off the main valve or supply line — stop the flow before anything else. Your job is to prevent the loss from getting bigger until we arrive.
- 3 Cut power to affected rooms Go to the breaker if standing water is present or if any outlets may be submerged.
- 4 Call Cantt Restoration — (903) 251-9525 We are already on our way. Note the time you called for your own records.
- 5 Video first — then photograph Walk every affected room with your phone camera running before you touch anything. Video provides a continuous, timestamped record that still photos alone cannot. Your attorney and insurance company will thank you later.
- 6 Separate damaged from undamaged Move undamaged valuables, documents, and electronics to a completely dry area of the home. Do not mix them with damaged materials.
- 7 Mitigate the loss until we arrive Place towels or buckets under active drips. Stop the spread as best you can — it is your responsibility to mitigate until our crew gets there. Do not attempt to dry walls, subfloor, or insulation yourself.
- 8 Open interior doors Allow airflow between rooms — but keep exterior doors and windows closed until we arrive.
What NOT To Do
- Do not run fans or your HVAC Forced air on wet materials without commercial dehumidification spreads moisture into unaffected areas and accelerates secondary damage and mold growth.
- Do not discard any damaged materials Your insurer may require an on-site inspection before anything is moved or removed. Document first, dispose later.
- Do not use a household wet-vac on walls or subfloor These materials require commercial-grade extraction and drying equipment to address properly. A shop vac gives a false sense of progress.
Why speed matters
Porous building materials — drywall, wood framing, insulation — begin absorbing water immediately. The longer saturation continues, the deeper moisture penetrates, and the more structural material must be replaced. Every hour matters. The faster we arrive and begin drying, the less demolition your home requires.
Immediate Steps
- 1 If you do not feel safe — leave immediately Do not re-enter until the fire department has officially cleared the structure. Fire damage weakens floors, ceilings, and walls in ways that are not always visible.
- 2 Call Cantt Restoration — (903) 251-9525 We will dispatch immediately to board up and tarp your property, protecting it from weather and unauthorized entry while you are away.
- 3 Video first — then photograph Once you have clearance to enter safely, walk every room with your phone camera running before anything is touched or moved. This continuous record is critical for your insurance claim.
- 4 Do not discard anything yet Fire-damaged contents that appear destroyed can often be cleaned and restored. Do not throw anything away before our content team evaluates it.
- 5 Ventilate carefully Open windows and doors only after the structure is confirmed safe. Smoke residue contains hazardous compounds that require professional handling.
- 6 Retrieve irreplaceable items safely If you must enter for documents or valuables, wear gloves and an N95 mask. Avoid touching soot-covered surfaces beyond what is necessary.
What NOT To Do
- Do not try to clean soot yourself Wiping soot incorrectly smears acidic residue deeper into porous surfaces and permanently sets stains that professionals could have removed.
- Do not run your HVAC or ceiling fans Smoke particles recirculate through ductwork and cross-contaminate areas of the home that were not directly affected by the fire.
- Do not discard any fire-damaged items Contents that look destroyed are frequently restorable. Disposing of them before professional evaluation permanently eliminates your ability to recover their value.
Why content recovery matters
Fire and smoke restoration is not just about the structure — your belongings are a major part of your loss. Our content team packs out, inventories, cleans, and restores your furniture, clothing, electronics, and personal items. Calling us fast means more of your contents can be saved.
Immediate Steps
- 1 Stop the moisture source Mold cannot be remediated while active water intrusion or elevated humidity continues. Identify and fix the source first.
- 2 Restrict access to affected areas Limit foot traffic to reduce spore disturbance throughout the home and prevent cross-contamination.
- 3 Call Cantt Restoration — (903) 251-9525 Request a professional assessment. Visible mold is rarely the full extent of growth — colonies frequently hide inside walls and under flooring.
- 4 Video first — then photograph Walk the space with your phone camera running before touching anything. Capture continuous video, then photograph individual areas of concern. Note musty odors, water stains, and discoloration.
- 5 Increase ventilation in unaffected areas Run exhaust fans in bathrooms and kitchens to reduce overall indoor humidity while keeping the affected area sealed off.
- 6 Remove obviously moldy loose materials Paper, cardboard, and soft furnishings with visible growth may be removed only if you can do so without disturbing the colony. Double-bag and seal tightly before disposal.
What NOT To Do
- Do not dry-brush or vacuum mold growth Disturbing colonies releases large quantities of spores into the air and can spread contamination throughout the HVAC system.
- Do not apply bleach or chlorine to porous surfaces Bleach does not penetrate to kill the root structure (hyphae) on drywall or wood — it accelerates deterioration and makes the problem worse. This is one of the most common homeowner mistakes.
- Do not ignore musty odors without a visible source Mold in East Texas homes frequently grows inside wall cavities and under flooring long before it becomes visible. A smell is a warning sign.
Why speed matters
Mold growth rate depends on temperature, humidity, and substrate — conditions in East Texas allow colonies to establish and expand rapidly once moisture is present. Early intervention limits the scope of affected materials and prevents cross-contamination to adjacent areas.
East
Texas Locally Based
Texas Locally Based
Who We Are
Built Here.
Independent.
Cantt Restoration was founded in Arp, TX — not acquired, not franchised, not relocated. We are an independent company with no corporate handlers above us, which means every decision is made by the team that shows up at your door.
Our staff have worked on the other side of this industry — as insurance agents and adjusters. We know the software adjusters use. We know what documentation they require. We know what scopes of work hold up and what gets pushed back. That knowledge does not just help us do the job right — it helps you get a fair outcome on your claim.
We are also technology-forward. We use moisture mapping, thermal imaging, and digital documentation tools to track every job in real time — giving you and your insurer a clear, defensible record from day one to final inspection.
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We Have Sat on Both Sides of the Table
Our team includes former insurance agents and adjusters. We understand the claims process from the inside — what adjusters are looking for and how to document your loss correctly the first time.
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Technology-Forward Documentation
Thermal imaging, moisture mapping, daily drying logs, and digital scope reports — we follow ANSI/IICRC S500, S520, and S700 standards on every job and produce documentation that holds up to adjuster scrutiny.
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24/7 — Real People, Real Response
Call (903) 251-9525 any time. You reach the team that does the work — not a call center that dispatches a stranger. We live here. We respond within the hour.
Where We Work
Serving All of
East Texas
Headquartered in Arp, TX, our primary service area is East Texas — from Tyler to Longview to Jacksonville and beyond. We also serve North Texas, nearby Louisiana markets including the Shreveport area, and parts of Arkansas. For storm response, catastrophic losses, and specialty projects, our team can mobilize wherever the work is the right fit.
Smith County
- Arp Headquarters
- Tyler
- Lindale
- Whitehouse
- Bullard
- Chandler
- Flint
- Troup
Gregg & Upshur Counties
- Longview
- Kilgore
- Gladewater
- Gilmer
- White Oak
- Clarksville City
Cherokee & Rusk Counties
- Jacksonville
- Henderson
- Rusk
- Alto
- Overton
- New London
Deep East Texas & Beyond
- Nacogdoches
- Marshall
- Palestine
- Carthage
- Center
- Lufkin
- Mount Pleasant
- Texarkana (TX/AR)
Regional & Travel
We go where the job is.
- Shreveport & Bossier City, LA Content & Storm
- SW Arkansas
- North Texas
- NE Texas corridor
- Florida Storm Response
- South Dakota / Idaho / Washington
Storm response: TX, LA, AR & FL
Contents jobs — we travel anywhere
We have deployed to SD, ID, WA & beyond
Large commercial losses: call to confirm
Do not see your city? Call us. If the job is big enough — especially contents — we will go anywhere. We have deployed to Texas, Louisiana, Arkansas, Florida, South Dakota, Idaho, and Washington State. No surprises, no drama.
No Surprises. No Runaround.
We Handle the Documentation.
You Handle Your Family.
Every job we complete includes a full documentation package your insurance adjuster can work from — moisture readings, drying logs, itemized scope of work, photo and video evidence, and daily monitoring reports. We do not work for your insurance company. We work for you. Our job is to make sure the technical record of your loss is complete, accurate, and undeniable.
- Moisture readings and drying logs on every job
- Video-first documentation — attorney-grade record
- Detailed scope of work that holds up to adjuster scrutiny
- Contents pack-out inventory — every item catalogued
- We follow ANSI/IICRC S500, S520, and S700 standards on every job
We are your restoration contractor — we work for you, not the insurance company. Coverage decisions are between you and your insurer. Our documentation gives you the strongest possible foundation.
Call (903) 251-9525
100%
Jobs fully documented
S500
ANSI/IICRC water standard
S520
ANSI/IICRC mold standard
S700
ANSI/IICRC contents standard
What Our Clients Say
Trusted by
East Texas
“THEY DOCUMENTED EVERYTHING FOR OUR INSURANCE, DRIED THE HOUSE COMPLETELY, AND KEPT US UPDATED EVERY STEP OF THE WAY. TRULY SAVED OUR HOME.”
“THE CANTT TEAM WAS PROFESSIONAL, FAST, AND THOROUGH. THEY PACKED OUT ALL OUR EQUIPMENT AND HAD US BACK OPEN IN RECORD TIME. THE CONTENT RESTORATION WAS PHENOMENAL.”
“CANTT’S CONTENT TEAM CAREFULLY PACKED EVERYTHING OUT, CLEANED AND RESTORED EVERY PIECE, AND RETURNED IT ALL LIKE NOTHING HAD HAPPENED. MY GRANDMOTHER’S FURNITURE IS PERFECT.”
“MOLD IN THE WALLS AFTER A SLOW LEAK. CANTT FOUND IT ALL, CONTAINED IT, AND EXPLAINED EVERY STEP. THEY KNEW THE CLAIMS PROCESS BETTER THAN MY OWN ADJUSTER DID.”
“KITCHEN FIRE TURNED INTO A NIGHTMARE UNTIL CANTT SHOWED UP. THEY SECURED THE HOUSE, PACKED OUT EVERYTHING, AND GOT OUR BELONGINGS BACK CLEANER THAN BEFORE THE FIRE.”
“PIPE BURST WHILE WE WERE ON VACATION. CANTT WAS ALREADY WORKING WHEN WE GOT BACK. FOUR-INCH MOISTURE IN THE SLAB AND THEY TRACKED EVERY BIT OF IT. INSURANCE GOT EVERYTHING.”
“THEY STORED OUR FURNITURE AND ANTIQUES IN THEIR CLIMATE-CONTROLLED UNIT ON-SITE WHILE THE HOUSE WAS REBUILT. EVERY SINGLE ITEM CAME BACK SPOTLESS. THAT IS SERVICE.”
“MY WHOLE-HOUSE WATER FILTRATION LINE BURST WHILE I WAS AT WORK. BY THE TIME I GOT HOME CANTT WAS ALREADY THERE. THEY PACKED OUT MY BELONGINGS, DRIED THE STRUCTURE, AND RESTORED EVERY ITEM. I COULD NOT BELIEVE HOW ORGANIZED THEIR DOCUMENTATION WAS. MY ADJUSTER HAD EVERYTHING HE NEEDED. FIVE STARS IS NOT ENOUGH.”
Common Questions
Frequently Asked
Questions
Everything you need to know about water damage, fire restoration, and content cleaning in East Texas.
Cantt Restoration provides 24/7 emergency response and aims to be on-site within 60 minutes for customers in Arp, Tyler, Lindale, and surrounding East Texas communities. Call (903) 251-9525 any time — someone answers around the clock, including nights, weekends, and holidays.
We serve all of East Texas including Arp, Tyler, Lindale, Whitehouse, Bullard, Longview, Kilgore, Gladewater, Gilmer, Jacksonville, Henderson, Rusk, and many more communities across Smith, Gregg, Cherokee, and Rusk counties. If you are in East Texas, call us and we will come to you.
Yes — we prepare complete, professional documentation packages that you can provide to your insurance company. This includes moisture readings, drying logs, photo evidence, and detailed scope-of-work reports. We work for you — our job is to make sure the technical record of your loss is complete, accurate, and undeniable. For questions about your coverage, your insurance adjuster is your resource.
Stop the source of water if possible (turn off the main valve), move valuables to dry areas, and call Cantt Restoration immediately. Do not use household fans or HVAC to dry the space — household fans do not produce the airflow velocity needed for structural drying, and in losses involving sewage, gray water, or floodwater, running fans or HVAC can spread contamination to unaffected areas. Call us first and we will assess the water source and apply the right approach.
Most residential water damage drying takes 3–7 days for the initial mitigation phase, depending on the damage class, materials affected, and ambient conditions. Specialty materials — hardwood floors, concrete, plaster — may require additional time. East Texas's high ambient humidity means we rely on commercial LGR dehumidification to reach drying targets. We will give you a realistic timeline after our first-day on-site assessment.
Content cleaning and restoration is the professional process of packing out, inventorying, cleaning, deodorizing, and restoring your personal belongings — furniture, electronics, clothing, documents, artwork, and more — after fire or water damage. We restore items to their pre-loss condition wherever possible and return them when your home is ready.
After ensuring everyone is safe and the fire department has cleared the property: (1) Call Cantt Restoration at (903) 251-9525 immediately. (2) Do not attempt to clean soot or smoke yourself — improper cleaning can permanently set stains. (3) Ventilate if safe to do so. (4) Contact your insurance company. We will handle emergency board-up, secure your property, and walk you through every next step.
No — call us first. We document everything from the moment we arrive: photos, moisture readings, affected areas, and a complete scope of work. Having a restoration company on-site immediately actually protects your claim, because damage compounds by the hour. We prepare the documentation your insurer needs. You notify your insurance company; we make sure the technical record is there when they ask for it.
Get In Touch
Get Help
Right Now
In an active emergency: Call 911 first, then call us at (903) 251-9525. For damage assessments and non-emergency inquiries, use the form below. We respond to every inquiry within the hour — 24 hours a day, 7 days a week.
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Emergency Line — 24/7
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Headquarters
Arp, TX — Serving All of East Texas
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Hours
24 Hours / 7 Days a Week